To build the right workforce and utilise innovative technology to deliver high-quality care, ensuring a quality standard of health in our communities, preventing illness, reducing the need for hospital services and improving the management of chronic conditions.
Chosen Care Group is among the most trusted home care providers in London, delivering Personal care and support to a whole population in 22 boroughs including Redbridge, Waltham Forest, Barking and Dagenham, Newham, Hackney, Havering and many others.
We decided to set foot in the social care and support industry in 2012 and since then we have successfully delivered over 1,220,000 hours of Care & Support to more than 250 clients. Not only did we achieve a trustworthy and credible name in the local healthcare and medical circles, but we also played an instrumental role in the introduction of person-centred services in this domain. We always ensure that the care and support we provide enhances the quality of life whilst helping people to recover.
We treat our clients and communities that we serve as our families since we value their concerns. Our vision lies in offering our clients an impeccable customer service experience that they won’t enjoy anywhere else. We have a team of experienced care workers, professionals and customer support executives who offer their best in their respective fields of work.
Our company goals reflect in our aim to serve the communities in order for them to generate economic, social and environmental value. We strive to be responsive, creative and flexible, always looking for ways to do things better.
Chosen Care Group has always been appreciated for our standard quality assurance practices. Richard Darlington, Director of Quality and Miss Sheela Antony, our QA Lead have undertaken the responsibility to make sure that our services and processes meet the standards expected by the Care Quality Commission (CQC), Skills for Care and to reflect the quality standard for organisational management ISO 9001.
We believe in constant improvements in what we offer to our communities. Our growth lies in the satisfaction of our clients and that can only be achieved when our services meet the highest industry standards.
Our Senior Management Team reviews the monthly audits and goes through the feedback of our clients to find rooms of improvement. Because, at Chosen Care Group, our customers hold the highest importance.
Chosen Care Group exercises standard corporate governance arrangements designed to ensure the organisational setup is always in order ensuring deliverance of streamline services to our clients.
We have a board whose responsibility is to oversee risk control and management, to ensure the business is conducted in accordance with its Memorandum and Articles of Association and the relevant acts, standards and codes as set by our various regulators and to execute internal matters in the most efficient way.
Discover yourself through analysis
Monthly health check-ups
Early illness diagnoses
Free diet consultation
Custom exercise plans
Meet our team
A professional & friendly care provider
We develop the talents, reward the exceptional performance and respect the rights of all our employees.
Chosen Care Group enjoys beneficial partnerships with leading healthcare and technology companies focused on using high tech to revolutionize personal care for communities.
Happy clients talk about us
I had the great pleasure of meeting three members of the Chosen Care, everyone was passionate and dedicated, who were very impressive candidates but, more importantly, clearly exceptional care workers.
Care Quality Commission
Chosen Care Group had a robust system in place for safer recruitment, staff member had been thoroughly checked to ensure they were suitable to work with people in need of support
My development as a care worker enhanced through Chosen Care learning program, where I have achieved my qualification. I will proudly say this is my company and happy being part of it.
My Care workers are fantastic, I can’t ask for anymore, the coordination department is always there for me to support. The manager is very good, fully understand the needs and meet accordingly.
Chosen Care Group is an award winning company providing care in the community. We work with councils, Clinical Commissioning Group, NHS, GP’s to deliver integrated care and support for individuals in the community.
Number of employees: 242
Regulated by: CQC
Annual Turnover 2017-18: £4.4M
Chosen Care Group update on the Coronavirus (COVID-19)
As the UK Continues to adapt its strategic position and policy in regard to COVID-19, We want to outline Chosen Care Group absolute commitment to ensuring, we maintain the health and safety of our clients, care / support workers, Nurses, and staff.
The health and well-being of our service users, professional care teams and office colleagues is our utmost priority amidst the uncertainty that we are all facing due to the spread of COVID-19 (Coronavirus). We understand that for our service users and their family members these are very worrying times. We want to reassure you by sharing the measures we are taking to ensure the continued safety of our service users and colleagues.
Chosen Care is focused and committed on how we can help
We are 100% committed to reducing and minimising the transmission of infection. We understand that we have a responsibility to ensure our colleagues follow evidenced-based techniques to control and prevent the spread of infection, and that they continue to support our service users as best they can during this incredibly challenging time.
We continue to ensure all colleagues have access to reliable information to reduce anxiety and dispel any myths that may cause worry or distress.
We are ensuring that our professional care teams follow the below procedures:
Wear single-use disposable aprons and gloves for every single visit
Wash hands frequently with soap and water, this includes when entering and leaving service users homes as well before and after providing care
Covering the mouth and nose with a tissue while sneezing or coughing
Not using cloth handkerchiefs or reusing tissues
Disposing of used tissues promptly and carefully (bag and bin them)
Washing hard surfaces (e.g. worktops, doorknobs) with appropriate strength domestic cleaner regularly. Normal household detergent and water will be used to clean surfaces
Avoiding unnecessary travel
Avoiding crowds, and comply with social distancing
All colleagues will self-isolate should they or a member of their household show any symptoms
We will stay informed and follow the latest advice given by 111, GPs, Public Health England and the government
Our Managers have reviewed and tested their business continuity plans and we continue to frequently review our staffing levels and service provision on a daily basis. In addition, all service users have been risk rated based on their vulnerability. We know who our most vulnerable users are and when appropriate we will prioritise their care.
If a care worker finds that a service user complains of symptoms, we have instructed carers to:
Make sure our service users are safe and withdraw from the room
Immediately wash their hands and avoid touching the face, nose, mouth or eyes
Contact 111 for advice or 999 if an emergency
Contact Chosen Care Group as soon as possible and advise of the situation
Not to attend any other clients, visit their GP or travel in the community until advice is sought
Whilst they wait for advice from NHS 111 or an ambulance to arrive, staff should remain at least 2 metres from other people
If they need to go to the bathroom whilst waiting for medical assistance, they should use a separate bathroom if available. This will apply only to the period of time while waiting for transport to hospital
We utilize Personal Protective Equipment (PPE) to safely provide care to service users that have symptoms associated with or have been diagnosed with the virus.
What can you do to help prevent the spread of Coronavirus disease?
The main signs of coronavirus infection are fever (high temperature) and a cough as well as shortness of breath and breathing difficulties.
Being aware of these symptoms can help flag if a family member or friend may have the virus and need to self-isolate or seek medical help.
Avoid visiting elderly relatives, and if you do, make sure to keep 2 metres distance and thoroughly wash your hands for 20 seconds as soon as you come in.
Check in on elderly neighbours and family members, seeing if they need help with food shopping can really help someone unable to go outside at the moment.
Keeping elderly people up to date with the latest developments may help those who are feeling lost and confused, especially if they do not use the internet.
At Chosen Care Group we are actively seeking advice from Public Health England enabling us to prepare as the situation evolves, and we will make sure to update you with any changes to our plans.
During this time, we’ll be tirelessly committed to doing everything we can to support our clients and colleagues at Chosen Care Group. It is our duty to provide the best care when people need it the most and we promise to do so.
If you need any further information please do not hesitate to contact a member of your team.