Terms & Conditions

Terms and Conditions

Welcome to our website and please read the following terms and conditions. By continuing to use our website, you are agreeing to these Terms and Conditions. If you disagree with any of these Terms, you must not use our website.

The term “Chosen Care”, “we” or “our” refers to the owner of the website, Chosen Care Group Ltd whose registered office is at Cranbrook House, 61 Cranbrook Road, Ilford, IG1 4PG. The term “you” refers to the user or viewer of our website.

Conditions of use of use 

Subject to clause 9, we use our reasonable efforts to include accurate and up-to-date information on our web pages. Information is for guidance only and is not intended to form any part of a contract and can be subject to change without notice. We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

It shall be your responsibility to ensure that any information about property or services obtained from this website meet your specific needs, including those people you may be acting on behalf of.

Any information including special promotions and prices are not intended to form any part of a contract or advice and may also be subject to terms and conditions and availability. All such information can be subject to change without notice.

The information on these web pages has been prepared with reasonable care and is believed by us to be legal, honest, decent and truthful as of the date of its preparation.

We have taken every care to ensure the accuracy of the information on this website but particulars contained therein do not form part of any contract and cannot be guaranteed. Please refer to the legal documentation and in particular the Lease which covers in detail the rights and obligations of the parties as referred to above.

All information, images or computer generated images contained in this document may be taken from design intent and may not represent the final outcome. Images may be representative only. Any dimensions that may be given be approximate and are not intended to be used for carpet sizes, appliance sizes or items of furniture.

You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if we have been advised of the possibility of any such damage.

We do not accept any liability in connection with any third party websites which may be linked or accessible through our own website and we do not endorse or approve the contents of any such site.

Nothing in these Terms will be deemed to exclude our liability to you for death or personal injury arising from our negligence or for fraudulent misrepresentation.

In relation to a dispute arising out of this website, you the user and we, Chosen Care, agree to submit exclusively to the jurisdiction of the courts of England and Wales.

Except where expressly stated to the contrary, the text and graphics in the information contained in this website is the copyright of Chosen Care. You may download, print our or share using the social media buttons within the site individual selections of these web pages only if explicitly used for your own personal information or selected to share using the social media buttons but not to be publicly reproduced. Permanent copying or storage of whole or part of this website or the information contained in it or reproduction or incorporation of any part of it in any other work or publication whether on paper or electronic media or any other form is expressly prohibited.

The entire contents of these web pages remain our property and are copyright with all rights reserved.

Use of your Personal Information 
All personal data submitted by you through this website will be processed in line with the Data Protection Act 1998. For further information about how we may process your information, please read our privacy and Cookie notice. By using this website, you consent to such processing.

Privacy Policy

We are committed to protecting the personal information that you provide, and recognise the importance of being clear about how we intend to use it.

All personal information provided by you through this website will be under the control of Chosen Care Group acting as Data Controller and in line with the Data Protection Act 1998.

This privacy notice explains how we may use any personal information we collect about you when you use this website.  You should check this page from time to time to ensure that you are happy with any changes.

What is personal information?

Personal information is information that alone or combined with other information may identify you.  We do not consider personal information to include information that has been anonymized so that it does not allow you to be identified.

What personal information we may collect

When you visit our website we may ask you for personal information to allow us to contact you to deal with your request or enquiry.  This may be collected by entering your details into the contact us forms. within our websites, such as those we have provided to contact us provide us with feedback on our services, apply to join an Empathy round, signing up to receive Chosen Care Group newsletter, creating an account and profile. We may also collect information which monitors activity whilst you use this website or if you share any of its content by clicking the social media buttons.  This includes the following personal information:

  • If you ask us to contact you – your full name, email address, telephone number and any personal data you may choose to include within the free text box
  • If you sign up to receive Anchor Life Newsletter – your full name and email address
  • If you create an account and profile – your full name, post and email address including your chosen password
  • If you submit your postcode or location to find a service – and your home is the only property that uses that postcode
  • When you visit our website and have chosen not to disable cookies – your Internet Protocol (IP) addresses
  • If you apply for a job – and complete and submit the online application form and attach your CV
  • Chosen Care will not share your personal information with anyone else

What is an Internet Protocol (IP) address?

An IP address is a number that can uniquely identify a computer or network device on the internet.

How we intend to use your personal information

To provide a service: we will contact you for reasons relating to the details or service you are enquiring about using the contact details you have provided.

To send you further information about our services or survey your opinion: we may also retain these details to provide you with information about our own service we think you may find interesting, or send you a survey about your experience with us.  We will do this using the contact details you have provided.  The marketing section below and your account profile will provide you with further information should you wish to stop us contacting you. To deal with your account and profile we may email you to confirm your email account or of you request a password reset because you have forgotten your password.

If you are enquiring on behalf of someone else, we may need confirmation you are authorised to act on their behalf before we can discuss their personal details.


Cookies are text files or pixel tags which are placed on your computer when you visit our website to help us analyse website traffic, usage and behaviour so that we can improve the visitor experience to our website.  The cookie information we collect for these purposes is anonymous and is used to

  • To track visitor use of the website and to compile statistical activity using Google Analytics, a service provided by Google Inc.  Google automatically collects a partial IP address which ensures you remain anonymous for the purpose of monitoring website traffic and improving the user experience of this website.  Google undertake not to associate your IP address with any other data held by their organisations
  • To gather non-personal, demographic and behavioral information using Share this, if you choice to share any content using the social media buttons on this site
  • If you send us an email using the email button, Live Person will collect your preferences and usage statistics.  This information will be kept anonymous
  • A cookie does not allow us to access your computer to obtain personal information, other than the data you choose to share with us  We do not read cookies left by other websites
  • You can disable cookies at any time

How to disable cookies

You are able to disable cookies used by this website directly from your device.  For further information about cookies and how to do this, please visit the websites: www.aboutcookies.org or www.allaboutcookies.org.

Gaining your consent to use tracking cookies

We are required to gain your consent before we store and use any cookies which are not intended to be used solely for the operation of our website.  We do this by providing a cookie notice each time you enter our website and a link to this privacy notice which tells you how to disable cookies if you wish to do so.  If you enter the site after reading this notice and do not disable them, we will regard this as your consent for use of those cookies described in the “The cookies that this website may use” below –

  • Google AdWords
  • Google Remarketing
  • Google Display Network
  • Google Analytics
  • Facebook
  • Live Person
  • Bing Paid Search
  • Career Builder
  • Share This
  • YouTube
  • Google Maps

Our website and privacy policy may contain links to other websites.  When you click any of these links and leave our site, we cannot be held responsible for the protection and privacy of any information you provide whilst visiting others sites, this privacy policy applies to this website only.  Please make sure you read the privacy policy of the website you are visiting.

Sharing information through social media

If you choose to share any content of this site, or your personal information by using the social media buttons (Facebook, Twitter, YouTube or Google+) you should be aware that any personal information you may choose to share could be accessed by the public.  We cannot be held responsible for any damaging actions or behaviors which may result following your use this or any other related subsequent social media activity.

How long will you keep my personal information?

Your personal information will be retained by us, and those organisations that process your data on our behalf, for as long as is necessary for the required service to be provided to you. Everything retained personal information we hold is subject to the controls of our data protection and retention policies.

Where will my personal information be kept?

Your personal information will be under the control of Chosen Care as detailed in this notice.   However, as the internet cannot be guaranteed as completely secure, the security of your data transmitted to and from our website; any transmissions are completely at your own risk.

Changes to our privacy policy

We will regularly review our privacy statement to ensure it reflects the personal information that we may request from you, and how we may process it.  The date of subsequent revisions of this policy will be recorded at the beginning of this notice.

All about our marketing   

Where you have expressed an interest through submitting an enquiry, requesting information or selecting your email preferences within your profile, we may like to contact you for marketing purposes to promote other related Anchor services to you or to ask you to take part in our survey.  This could be by post, phone, email or text message.  Each time we contact you we will check that you are happy to receive further direct marketing.  You can, however, stop us contacting you at any time, by letting us know by email or phone.


Our site aims to comply with the World Wide Web Consortium’s (W3C’s) Web Accessibility Guidelines to Level AA and we are committed to further improving accessibility.

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