Job title: Service Manager
Job type: Full-time ( 40 hrs per week )
Salary: £30000 per annum
Experience required: Minimum 2 years
Education required: Level 6 in QCF/ NQF in Health and Social care or equivalent
Work Location:: London and Essex
Advert posted date: 15th March 2021
Chosen Care Group is among the most trusted home care provider in London, delivering care and support to a whole population in East London boroughs, including Enfield, Redbridge, Waltham Forest, Barking and Dagenham, Newham, Essex, Hackney, Havering, and many others.
Since 2012 we have successfully delivered over 1.5 Million hours of Care & Support.
What you'll need to do the role
The successful candidate will have Level 6 in QCF/ NQF in Health and Social care or equivalent and have social care experience and knowledge and experience with IT systems and the patient information system.
This role relies on strong communication and attention to detail to gain as much information as possible and resolve sensitive issues. Due to the nature of the position, resilience is also vital!
The Service Manager will visit our patients in the community to assess their needs and develop a comprehensive care plan and risk assessments to reduce, avoid, prevent, delay or minimise risks and enable them to live independently in the community.
The Service Manager undertake our patient reviews and liaise with relevant medical professionals and local authorities to revise the care needs to maintain our patient wellbeing at all time.
The Service Manager will do regular quality monitoring visits and spot checks to ensure quality care is delivered to meet patients' agreed outcomes.
The Service Manager is responsible for handling patient complaints and resolve on time.
The Service Manager will oversee our care is delivered in compliance with Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 compliance and give recommendations to the Director.