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Privacy Policy

Chosen Care Group and You

This website, (the “Website“), is owned and operated by Chosen Care Limited having its registered office at 61 Cranbrook house, Cranbrook road, Ilford, IG1 4PG

Chosen Care Group Limited is the data controller for the sole purpose of Data Protection Legislation (as defined below). References to “Chosen Care”, “we”, “us” or “our” are references to Chosen Care Group Limited.

There is nothing more valuable to Chosen Care Group than the privacy of our customers. Our privacy policy lists all that you need to know regarding the safe handling of your information on our site. If you are a customer or merely a visitor, we recommend you to check out our privacy policy. By using Chosen Care Group’s services, you agree to the use of your data by Chosen Care Group in a legal method which is mentioned in this policy.

This Privacy Policy determines and highlights how we will use your information:

  • when you use our website (as defined below) and any Chosen Care application that we have granted the access of to you or when you contact us through our website live chat, Facebook, by email or phone;
  • by being a user (“Service User“) or prospective Service User of our care services including but not limited to: On Personal Care, Elderly Care, Palliative Care, Live-in Care, Dementia Care and Private Nursing (our “Services“);
  • as a person(s) arranging the care for and on behalf of a Service User (“Client“);
  • as a next of kin to a Service User on our website or a visitor to our Website; or
  • by visiting the services listed on our website when you apply to be one of our carers or employees.

This privacy policy document contains how we may use information about our suppliers and other contacts. However, this policy does not apply to our employees or Individuals working for Chosen Care Group.

We advise you to read this policy carefully:

Definitions and interpretation

In this privacy policy, the following definitions are used:

“Data Protection Legislation” refers to the EU General Data Protection Regulation 2016/679; together with all other applicable legislation relating to privacy or data protection;

“Cookies” refer to the small text files that a web server can read in the domain that put the cookie on your hard drive. Chosen Care Group uses cookies to distinguish you from other visitors to our site, to provide you with a good browsing experience and to improve our site. Cookies help us identify a user’s preferences, product usage and content viewed in order to be able to enhance website usage.

“UK and EU Cookie Law” refers to the Privacy and Electronic Communications (EC Directive) Regulation 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

What information Chosen Care collects

We may collect the following information from our Website users and/or visitors:

  1. Your personal information which you provide to us through Website chat;
  2. IP address (automatically collected)
  3. Web browser type and version (automatically collected)
  4. Your contact information such as address, email addresses and telephone numbers you provide to us through chat or by other means of communication;
  5. Operating system (automatically collected)
  6. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

We may collect the following information from our Service Users and our Prospect Service Users:

  1. Your personal details which may include name, address and contact number along with a photo ID;
  2. A clear and recent photograph of the Service User;
  3. Current Condition of a Service User’s home as told by them;
  4. Their religious and cultural beliefs;
  5. Next of kin, and their contact details;
  6. Completed Herbert Protocol form (for Service Users with dementia);
  7. A set of house entry instructions which may include directions to your home, access to your property and key codes for the same;
  8. Personal medical information including past medical history or any requirements related to the medical condition;
  9. Care plans;
  10. A Service User’s care preferences which may include the details of the pets they keep and whether they allow the Carer to wear shoes inside their home;
  11. Financial credentials which may include credit/debit card numbers;
  12. Continuous reviews.

Chosen Care Group may also collect information which may include details about your health or ethnic origin. We will seek your consent in writing when we need to process such data as required by the Data Protection Legislation.

We may collect the following information from our clients or next of kin of Service Users:

  1. Your personal details which may include name, address and contact number along with a photo ID;
  2. Nature of their relationship with a Service User;
  3. Financial credentials which may include credit/debit card numbers;

We may collect the following information from applicants to Chosen Care:

  1. your name and date of birth;
  2. your home address and contact details which may include your phone number and/or email address;
  3. your educational and professional qualifications as required by our policy and by the clients, your right to work, visa status, employment status; and
  4. your past experience of working as a caregiver;
  5. details about your training courses;
  6. the type of care you prefer to provide;
  7. any additional information including your CV; and
  8. how you heard about Chosen Care Group.

Purposes of processing and use of your personal information

Chosen Care Group may require you to provide or confirm all of the above information or other details so that we can deliver our best services without any compromise and to provide you with a great Website usage experience.

In normal circumstances, we may use your personal data for the following reasons:

  1. our internal record-keeping purposes;
  2. to consider your job application;
  3. improvement of Chosen Care Group’s products/services;
  4. data analytics;
  5. enhance our communication with you;
  6. administration and troubleshooting of the website;
  7. sending promotional and marketing emails (where we have the right to do so);

All the purposes are in accordance with this privacy policy and Data Protection Legislation that we follow.

In special circumstances, we may use Service User and Client personal data for the following reasons:

  1. when we have to get in touch with the Client and/or Service User to ensure care provision;
  2. to uphold our promise of delivering quality care to the Service User;
  3. to process payments and refunds;\
  4. to carry out health analytics (when required);
  5. to provide assistance to the responsible entities if the Service User goes missing;
  6. to grant our carers the access to a Service User’s property in order for them to provide care services;
  7. to conduct regular reviews through phone calls and spot checks, and satisfaction surveys to make sure that the care services provision is smooth and efficient.

Legal basis for processing

We need to process your personal data for the performance of contracts to which you will be a party and when and if required by a legal or regulatory obligation and for our interests.

Chosen Care Group will only process sensitive or special information which may include details about your health conditions to be able to provide care services.

When you fill and complete the Data Protection Consent Form as linked to the Chosen Care Terms and Conditions, you grant us consent as stated in the Data Protection Legislation for Chosen Care to process special categories of personal data.

For our legitimate interests:

When we have to collect and process personal information to ensure you enjoy excellent customer experience, in order to ensure the smooth running of our business, to provide you with the services as stated in the contract, to prevent fraud and for our own marketing, research and service development.

Disclosure of your personal information

Apart from how we intend to use your data stated in this privacy policy, Chosen Care Group will not share, sell, or lease your personal information to any third parties for any of their uses.

We do share your personal information with the following companies:

  1. Marketing agencies and the hosting providers of our website;
  2. Law enforcement and fraud prevention agencies for the very purpose of avoiding fraud or running background checks of our employees at the time of hiring;
  3. social media accounts you have linked to on your Chosen Care account;
  4. a business group we plan to merge our business with.

Transferring data outside of the EEA

When required and as per the regulations of the time, your personal information may be stored in a region located outside the European Economic Area (“EEA“). It may also be processed by our staff or for one of our service providers.

When your information is being transferred outside the European Economic Area, certain contractual obligations will be imposed on the recipients of that data to ensure your information is safe and secure.

How long will we keep your information?

Chosen Care Group only stores and keeps your Personal Information for any business, regulatory, tax, accounting or reporting requirements as set out above or as required by any legal obligations.

Chosen Care Group may continue to store your information for marketing purposes given that your consent is available until or unless you unsubscribe from receiving any marketing communication content from us.

Liquidation or Dissolution

At Chosen Care Group, we are aware of our responsibility to deliver the best and excellent person-centred care to our Clients and the Service Users.

If Chosen Care is no longer functional either by dissolution or in liquidation, we will make sure that your personal data is properly ring-fenced and it may be used later on for any administrative purpose.

Your Rights

To the extent provided by law, you have the right to access a copy of the personal data that we hold and process about you. You have rights to the purpose(s) for which we are processing your information, the categories of personal information we hold about you, the recipients or categories of recipients to whom the personal data have been or will be disclosed, the period for which we will store your information, or the criteria used to determine that period. At any given time, you may object to the use of your personal data (including for marketing purposes) by informing us via telephone or by emailing us at email address.


At any given time, you may unsubscribe from our mailing list in order to not receive any marketing or promotional emails from our end.

You can also send an email to email address to inform us that you do not wish to receive further marketing emails along with the email address that you wish to be removed.

Automated processing

We do not carry out automated decision-making or profiling in relation to your personal information.

Third party websites and services

Chosen Care Group may work together with third-party services providers for certain functions of the website and they may have access to certain personal data provided by the visitors and users of our Website.

These parties only use the personal information of our users depending on their requirements and needs. We prohibit them from any other use.
Links to other websites

It must be noted that our website may contain links to third-party products, services and/or websites that are not affiliated with us in any partnership or commercial manner.

Our company enjoys no control over the products, services or websites of these third parties and we are not responsible for the content, pricings, or any other information associated with them. We do not endorse any links or advertisements on this website.

In our Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


Chosen Care Group deeply and sincerely cares about the protection of your personal information and we have integrated physical, electronic and managerial mechanisms and processes.

It might require you to generate and use a password for certain accesses to our website and you are responsible to keep it secure and confidential.

It must be noted that the online transmission of information is not entirely secure and is prone to many bugs and malware and is done at your own risk.


After a careful process of choosing the appropriate cookies, Chosen Care Group uses cookies to distinguish you from other visitors to our site, to provide you with a good browsing experience and to improve our site. Cookies help us identify a user’s preferences, product usage and content viewed in order to be able to enhance website usage.

The cookies we have used on our website are in accordance with current UK and EU Cookie Law.

While visiting our website, you will see a pop-up asking for your consent to allow the use of cookies. When you click on the ‘allow’ button, you allow us to provide a better website experience. When you deny the use of cookies, you may experience some functions or features not working properly.

This Website may place the following Cookies:

Type of CookiePurpose
Strictly necessary cookiesThese are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookiesThey allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookiesThese are sued to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookiesThese cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You may also disable the use of cookies by default through your web browser. Most internet browsers accept the cookies but you may change it.

It is your right to delete the cookies at any given time. However, this action might limit your use and access to the website.

We recommend you to ensure that your web browser is up-to-date and your privacy settings are just as per your preference.


Being the controller, we may transfer your rights under this privacy policy ensuring that your rights are not affected. However, you may not transfer your rights under this condition.

The Privacy Policy will not be considered null or void as a whole if a part of the policy is considered invalid or unenforceable by the court or any competent authority.

Apart from circumstances where it is agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy.

This privacy policy is governed by and interpreted according to English law.

Changes to the Privacy Policy

When required for any legitimate reasons, Chosen Care Group may change this Privacy Policy from time to time. We will update you regarding the changes via email or via our website.

We assume that you have accepted the privacy policy on your first use of the Website. If you do not accept the changes, please stop using the website.


You may contact us via email address if you have any concerns or queries regarding our privacy policy.

You may register a complaint to the Information Commissioner’s Office on 020 3659 5052 if you find any part of the Privacy Policy or how we use your information concerning or questionable.