Match the care worker and accept the new referral by email with the start date and call time within 30 minutes

Get the latest support plan from the social service.

Call the client to Introduce and check their needs match with the support plan.

If the client needs not met, call / Email the social service

Complete a service user profile, Service order, and personalized task list for each call

For Medication admin, update the GP and Pharmacy contact details in the Mobizio

Book Hannah for an assessment through set-more.

Define the client health conditions and needs to the booked care worker

Call the client and share the care worker's profile.

Drop the home folder including a copy of the social services care plan along with a personalised task list and required PPE on or prior to starting the service

If Key Safe is in place, share the number with the care worker and update the Mobizio dashboard.

Intervene the service user risk and add in the risk band category

Monitor the live view to check if the care worker attends the call on time.

After the first call, take the feedback from the service user and care worker to action.