• 9 am to 5 pm– Monday to Friday X 1 (Weekend should be available on phone)

• Cover Complex Care Deputy Manager’s absence

• Accountable coordinators rota; always maintain Monday to Sunday, morning and evening X 2 staff

Log in to Connect Team App and read the updates

Record (write) all your shift activities in your daily logs (Regulation 17)

Read and respond to emails professionally

Support the home coordinators to perform their role in full

Monitor and make sure no missed calls or late calls or missed medications

Audit the staff permanent rota to ensure care staff has the right skills to match the client and enough travel time between calls is given.

Bid and accept new referrals within 30 minutes

Mobilize new referrals: update PP, create a personalized task list, and ensure home folders are dropped at the service user's house before the first visit.

Read the care plan and get to know all the clients

Maintain and follow up with medication tracker

Maintain quality monitoring tracker on service users' falls, hospital admission & discharge, Medication errors, missed calls, and Late calls.

Answer all phone calls professionally and respond accordingly

If any Incident/accident, complaint/concern is reported, inform your immediate line manager, and as per their advice, act upon it and try to resolve it.

Vulnerable list monitoring: Daily, weekly, and monthly monitor the service as per the care tier and ensure safe care is always delivered.

Vulnerable WhatsApp medication check _ Please record the outcome and findings.

Receive the weekly workforce requirement from the home team and attend the weekly HR meeting with the HR manager and the team.

Produce the shift data analysis and send it to your line manager.

Deal to resolve Mobizio and CM2000 queries

Logout at Connect Team App

Always follow the checklist provided