About Us

Overview

Chosen Care is an experienced home care provider, delivering nursing, social care and support to a whole population in 6 boroughs; Redbridge, Waltham Forest, Barking and Dagenham, Newham, Hackney and Havering. Since 2012, we have supported more than 500 service users and delivered over 750,000 hours of Care & Support. Our person-centred services fully involve service users and carers to ensure that the care and support we provide enhances the quality of life whilst helping people to recover. We are committed to building the future of home care using technology to support your loved ones in the places they love. Choosing a suitable care worker and the right type of care doesn’t need to be a challenging process. At Chosen Care, we tailor our services to your needs and experience care coordination team use Care Management Software to select the most appropriate care workers. This ensures that your loved one will be assisted by individuals with the best skills and experience relevant to their specific requirements. The team at Chosen Care Group is one of great diversity and we welcome people of all ages, religions and ethnic groups to our company. We carefully select our team based purely on their suitability for the post. The wishes and needs of our clients are of paramount importance to us and we recruit people who have the dedication and ability to provide the best level of service to those we serve. Information is key to our business and we are trusted to keep it safe. Data security has been – and continues to be – an area of significant management focus and investment. Over recent years, we have substantially increased investment in this as part of our wider risk and compliance agenda to ensure we continue to uphold the high standards our customers and regulators expect. We offer a 24/7 service with a designated on-call rota outside of office hours. We use the People Planner monitoring, scheduling and management system to record and manage real-time information covering all aspects of service provision and to provide us with details to support staff allocations and continuity of care analysis We carefully recruit the right staff and train and support them effectively, to ensure that people have a positive experience of care. We provide safe services by promoting an open culture, underpinned by staff training, policies and processes based on best practice, effective care planning and risk management.

Vision

To deliver the best quality of care which enables people to live healthier, happier and live longer

Values

Service Users

We place our service users at the heart of our service and get the best possible outcome for them.

Safe

We only do what is safe, and our priority is to protect people from risks.

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.

Excellence

We continuously strive to be excellent in all that we do and be inclusive in our engagement and decision processes.

Community

We are active in the communities we serve to generate economic, social and environmental value.

Innovation

We strive to be responsive, creative and flexible, always looking for ways to do things better.

Our People

Pakkirisamy Bhoopalan Natarajan

Pakkirisamy Bhoopalan Natarajan

Service Provider & Prevent Lead

Mrs. Christine Ball

Mrs. Christine Ball

Chief Executive Officer

Mrs. Gracy Metilda

Mrs. Gracy Metilda

Chief Operating Officer, Head of Information Governance

Great British Care Awards

Chosen Care Group, has won the Care Innovator Award in the recent prestigious Great London Care Awards 2017.

Sheela Antony (Founder and Director of UCC) won the Care Innovator Award for her idea to organise the way that domiciliary care is structured – to the benefit of both carers and those they support, allowing for carers to work together, reducing lone working. Sheela created a network of local teams who are able to work together, giving a consistent care approach to those they support and enabling a better work life balance for staff. Her pilot study “Dutch Care Model”, later named as “Compatible Scheduling”, ran from January 2017 and has given excellent results including reduced staff turnover, improved team work, increased their knowledge about service users and enabled chosen care to deliver the highest quality care. Other benefits noted included:

  • Care Workers Satisfaction
  • Reduced travel time
  • Improved levels of continuity of care

The Chosen Care Group also won the Home Co-coordinator Award – Surya Shrestha (Social Services Manager) was recognised for his dedication to the care sector and ensuring person-centered care is delivered at all times.

The Great London Care Awards are part of the Great British Care Awards, a series of 9 regional awards celebrating excellence across the care sector.  The purpose of the awards is to promote best practice within both home care and care homes sectors and pay tribute to those individuals who have demonstrated outstanding excellence within their field of work. Winners of the Great London Care Awards will go through to the national Great British Care Awards final at Birmingham’s ICC in Spring 2018.

“I would like to personally congratulate Sheela and Surya for their awards – they are very much deserved. An essential part of providing good care is ensuring you retain the best members of your team – it’s all about them. So as a company, we put huge value on innovations that help our carers to be more satisfied with their jobs – ultimately that translates into better care for those we support.”

– Bala Natarajan, Chairman & Director at Chosen Care Group

Corporate

Governance

Chosen Care has clear corporate governance arrangements designed to ensure that the organisation is well run, that we manage our resources effectively, provide a quality service to customers, manage and mitigate risk appropriately while at all times acting in accordance with our values. The Board comprises our non-executive, executive directors and SMT who bring a broad range of experience and skills to the organisation. They meet formally four times per year. The Board has responsibility for:

  • Setting the strategy for the organisation and holding the executive to account for its successful delivery
  • Risk control and management
  • Ensuring an effective system of governance and internal control
  • Ensuring that Chosen Care’s business is conducted in accordance with its Memorandum and Articles of Association and the relevant acts, standards and codes as set by our various regulators
  • The day to day management of the organisation is delegated through a formal schedule of delegation to the Senior Management Team.

GDPR

GDPR (General Data Protection Regulation) places obligations on all organisations that process personal data about a Data Subject. We recognise that in most scenarios, Chosen Care Group Limited will be a Data Controller. Our position has been improved under GDPR in terms of the ability of care sector organisations to process special categories of data. The provision of health or social care or treatment or the management of health or social care systems and services is now expressly referred to as a reason for which an organisation is entitled to process special categories of data. In terms of other types of personal data, Chosen Care Group Limited must only process personal data if it is able to rely on one of a number of grounds set out in GDPR. The grounds which are most commonly relied on are:

  • The Data Subject has given his or her consent to the organisation using and processing their personal data
  • The organisation is required to process the personal data to perform a contract; and
  • The processing is carried out in the legitimate interests of the organisation processing the data – note that this ground does not apply to public authorities

Chosen Care Group Limited understands that there are two primary reasons to ensure that compliance with GDPR is achieved:

  • It will promote high standards of practice and Care, and provide significant benefits for staff and, in particular, Service Users
  • Compliance with GDPR is overseen in the UK by the ICO. Under the Data Protection Act 1998, the ICO has the power to levy fines of up to £500,000 for the most serious Under GDPR, the ICO has the ability to issue a fine of up to 20 million Euros (approximately £17,000,000) or 4% of the worldwide turnover of an organisation, whichever is higher. The potential consequences are therefore significant.

Chosen Care Group Limited appreciates that it is important to remember, however, that the intention of the ICO is to educate and advise, not to punish. The ICO wants organisations to achieve compliance. A one-off, minor breach may not attract the attention of the ICO but if Chosen Care Group Limited persistently breaches GDPR or commits significant one-off breaches (such as the loss of a large volume of personal data, or the loss of special categories of data), it may be subject to ICO enforcement action. In addition to imposing fines, the ICO also has the power to conduct audits of Chosen Care Group Limited and our data protection policies and processes Chosen Care Group Limited realises that the ICO may also require Chosen Care Group Limited to stop providing services, or to notify Data Subjects of the breach, delete certain personal data we hold or prohibit certain types of processing.

Accessible information

From 1st August 2016 onwards, all organisations that provide NHS care and / or publicly-funded adult social care are legally required to follow the Accessible Information Standard. The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of service users, carers and parents with a disability, impairment or sensory loss. We are working to meet all the core requirements of the Standard for everyone we provide care and support to. These are:

  • Identification of needs: identify what communication / information needs you may have relating to a disability or sensory loss.
  • Recording needs: record your needs in a clear, unambiguous and standardised way in electronic and paper notes.
  • Flagging needs: ensure that your recorded needs are ‘highly visible’ and prompt our staff to act whenever they look at your notes.
  • Sharing needs: include information about individuals’ information / communication needs when sharing information with other services or referring people to other parts of the NHS and social care.
  • Meeting needs: take steps to ensure you receive communication support if you need it and information which you can access and understand.

It is vital that the information that we provide you is clear and in a format that you understand. If you require any information or leaflets to be provided to you in a different format, please raise this with Chose Care staff or contact our office for more details on 02036595052 or email at info@chosencaregroup.com